Booking & Cancellation Policy

1. Purpose and acceptance

This policy sets out the booking terms and conditions for Twenty on Eighth Farm Lodge reservations made through our website, social media platforms, direct communication, or a soft copy of this policy. Please read it carefully before proceeding with a reservation.

2. About Twenty on Eighth Farm Lodge

Twenty on Eighth Farm Lodge is a privately owned lodge operating within the South African tourism industry. Accommodation requests are processed within a reasonable time after the required payment is received.

A reservation is confirmed by an email, SMS, or WhatsApp message containing a booking ID. A booking is not confirmed until the applicable payment or deposit has been received.

3. Booking and payment

• Deposit: A 60% deposit is required to secure a booking. The balance is due on or before 3 weeks prior to arrival.
• Same-day booking: Subject to availability and requires full payment to confirm the reservation.
• Proof of payment: Must be provided immediately after payment to secure the reservation.
• Payment methods: Visa or MasterCard credit card, or direct bank deposit.
• Currency: South African Rand (ZAR).

4. Cancellation prior to arrival

Cancellation charges are calculated with reference to the scheduled arrival date:

• 28 days or more: 7% of the deposit is withheld as an administration fee; the remaining refundable amount is processed according to this policy.
• 27-15 days: 70% of the full stay amount is payable.
• 14-11 days: 90% of the full stay amount is payable.
• 10 days or less: The total stay amount is payable and non-refundable.

All refunds are subject to a 7% refund administration fee.

5. Arrival, departure and accommodation

• Check-in: 15:00.
• Check-out: 10:00.
• Early check-in and late check-out are by prior arrangement, may depend on availability, and may attract an additional charge.
• Guests arriving after 20:00 must inform management in advance.
• A valid form of identification must be presented at check-in.
• No-shows and early departures are charged in full.

6. Bedding, towels, make-up and food or drinks

Make-up, cosmetics, ink, strongly pigmented hair or body products, and similar substances must not stain bedding, towels, linen, or lodge textiles. Eating or drinking on beds is not permitted, particularly greasy foods, wine, tea, coffee, or other items likely to stain linen. Guests are responsible for reasonable cleaning, replacement, repair, or additional housekeeping costs arising from non-compliance.

7. Damages and lost property

Guests are liable for damage or breakage to property, fixtures, furnishings, linen, towels, equipment, and lost room keys. All keys must be returned at check-out.

8. Guest conduct and house rules

• Quiet hours are 22:00 to 08:00. Guests must respect other guests.
• Guests must respect the privacy, comfort, and property of other guests and staff.
• Management may refuse accommodation or request a guest to leave for misconduct or violation of lodge rules.
• Rooms, furnishings, equipment, and facilities must be used responsibly. Damage or faults must be reported promptly.

9. Changes to this agreement

Twenty on Eighth Farm Lodge may vary this agreement from time to time. Changes take effect once posted on the website or relevant social media pages. Guests are responsible for checking the current policy before each reservation.

10. Reservation confirmation

After receiving the applicable payment, the lodge will process the accommodation request within a reasonable time. Confirmation will be sent by email, SMS, or WhatsApp and will contain a booking ID. Guests should retain the confirmation and present the booking ID when required.

11. Acknowledgement and acceptance

By making payment, submitting a reservation request, accessing this policy, or continuing to use the Twenty on Eighth Farm Lodge website or social media platforms, the guest acknowledges and agrees to this Booking and Cancellation Policy, including the cancellation charges, refund administration fee, property-care rules, and house rules.